Privacy Policy

Welcome to Run or lose!

Run or lose is a platform where supporters can support and engage with creators. This Privacy Policy applies to all users of our platform, and is part of our Terms of Service.

By using our platform, you agree that your personal information that you provide directly to us, or that we collect through your use of the platform, may be transferred to and stored in the Czech Republic (EU) and handled as described in this Policy.

Information You Provide Through Your Account

This includes information you provide to us through text fields, such as your name, payment information, and benefits. The information we collect differs depending on whether you create an account, start a challenge or use our service without an account.

First and Last Name
E-mail Address
Username
State and Country of Residence

You may also sign up using Google account. We will ask permission to access basic information from your Google account, such as your name, e-mail, and profile picture. You can choose to stop sharing that information with us by going to Google to remove Run or lose's access to that account and your ability to log in. However, if you are participating in an active challenge that has not been finished and evaluated yet, we recommend maintaining the connection to ensure proper tracking and evaluation of your activities, read more in our Terms of Service.

You also might have the option to add more information to your public profile, such as a location, social media links, and an about section, which we store along with any comments or messages you submit on Run or lose.

You may connect fitness related third parties, namely your Strava account. We will ask permission to access information related to your profile and fitness activities such as:

Name
E-mail
Profile picture
Fitness activities

You can stop sharing this information by managing permissions in your Strava account. However, if you are participating in an active challenge that has not been finished and evaluated yet, we recommend maintaining the connection to ensure proper tracking and evaluation of your activities, read more in our Terms of Service.

Public Profile Options

You may add information to your public profile, such as:

Location
Social media links
About section

This information is stored along with any challenges or other data you submit on Run or lose.

Athletes

Athletes are users who join Run or lose's platform to create or participate in fitness challenges. These challenges can be either time-bound (like a 30-day challenge) or recurring on a regular basis (like weekly or monthly challenges). The challenges involve tracking physical activities like running, cycling, or other exercises through connected fitness apps. Athletes can either organize their own challenges or join existing ones created by other users.

Required Information for Athletes

Payment information (processed via Stripe)
Name and email address (if required by Stripe)

Run or lose collects and processes information about:

The challenges you created and joined
Your fitness activities
Frequency of support

Payment processors provide us with a token that represents your account, card expiration date, card type, and the last four digits of your card number.

Additional Information We Collect

Automatically Collected Information

We collect information automatically as you navigate the site or through our third-party analytics providers. We may store usage information such as the type of device you use to access Run or lose, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your self-disclosed country, your IP address, and from your payment card.

User Surveys

We may solicit demographic information through surveys to understand and serve our user base better.

Information Collected by Third Parties

Cookies

We use Cookies on our website that collect information to allow us and third parties to understand your use of Run or lose.

Please see our Cookie Policy for more information on our use of cookies on Run or lose.

Social Media Features

We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on Run or lose. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Run or lose. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices. We have provided links to the most used social networks below for easy reference:

How We Use Your Information

We process your information to:

verify your identity to comply with EU, state, and international laws
allow you to sign into your account
allow you to support a creator’s membership program onRun or lose
process membership payments and pay-outs
send merchandise to your shipping address
send you emails relevant to your usage, as controlled by your email preferences
reply to your questions
provide to you existing and enhanced services related to your Run or lose account
promote your Run or lose account for greater discoverability
spotlight and celebrate creators
market Run or lose products and services to you or to audiences similar to you based on your networks and common factors that others have with you, unless you opt-out, as controlled by your email preferences
understand how you use the service, and create better tools for creators to serve supporters
conduct research and development to improve Run or lose and develop future products
prevent fraud and abuse onRun or lose

Information Sharing

With Creators

Supporter information shared with creators includes:

Name, email, and profile information
Messages sent viaRun or lose
Shipping address (if applicable)
Pledge details (excluding full card information)

With Third Parties

Information We Share with Third Parties We never sell your information to third parties. We will only share data with third parties, other than with creators, under the following circumstances:

with your consent, to creators’ service providers, to deliver benefits, such as to ship packages to you. You should read these service providers’ privacy policies to see how they use and share your data.
with our service providers, who are companies that are contractually engaged with us to provide us with services, such as order fulfilment, email management, analysing data trends, credit card processing, multi-currency settlement solutions, increasing our brand awareness and user engagement with marketing initiatives, and fraud detection and prevention. These companies may have access to your data to perform their services and are obligated by contract to safeguard any of your data they receive from us to the same extent that Run or lose protects it.
to protect the security or integrity of Run or lose, and to protect the rights, property, or safety of Run or lose, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal process (e.g., subpoenas or warrants served on Run or lose). If we are going to release your data, we will do our best to provide you promptly with notice by email, unless we are prohibited by law from doing so.
in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your data. The promises in this privacy policy apply to any data transferred to a new entity.
with third-party apps used by creators to help run their membership programs.
with our partners, who may have access to your data to perform their services, and who are obligated by contract to safeguard any of your data they receive from us to the same extent that Run or lose protects it.

In particular your personal data might be processed by following third parties:

Stripe - Privacy Policy
Google Analytics – Privacy Policy
Supabase – Privacy Policy
Resend – Privacy Policy

We will also let you know who specifically processes your personal data based on your inquiry.

Publicly Accessible Information

The following information is publicly accessible:

Profile details (if not made private)
Challenges (if made public)
Aggregated challenge statistics (if not made private)
Aggregated fitness statistics (if not made private)
Your aggregated or anonymized usage data in blog posts, press releases, or in other ways to share information about Run or lose’s usage. Aggregated or anonymized data cannot be linked back to any individual Run or lose user.

Your Preferences and Rights over Data

Settings link lets you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Marketing Activities

By agreeing to our Terms of Service, you expressly agree that Run or lose may:

provide you with information about your service, service enhancements, or new Run or lose products, while you are on our web site or using our apps.
send you messages regarding your existing service, or enhancements related to your existing service, when you are off our platform, via e-mail, or text, if you have signed up for a service or event notification that uses text messages.
send you messages related to services we provide which are separate from your existing service via email, from which you may opt-out.
market Run or lose to you and audiences similar to you based on your networks and common factors that others have with you unless you opt-out.
send you marketing emails or texts if you don’t have a Run or lose account but have consented to receive such messages, from which you may opt-out.
ask for demographic information to spotlight and celebrate creators.
promote your account for greater discoverability.
ship physical items to you via mail as part of promotional activity.

Opting out of Marketing

You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter, by opting out in your account settings.

Opting out will stop marketing emails. Please allow up to 30 days for your opt-out request to be processed. If you have an account with Run or lose, you will continue to receive service-related emails, and texts, if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.

We will never sell your information to third parties for marketing purposes without your prior consent.

Accessing, Updating or Exporting the Information in Your Account

You can access and update certain information associated with your account on the settings pages. Additionally, you can delete your account in your account settings.

Deleting Your Account

You may self-initiate a deletion of your account directly in your account settings. Please be aware that this is a final act and cannot be reversed. If you would like to transport your data, please be sure to download your data first, before you delete your account.

Turning off Email Notifications

You can change your email notifications in your settings. While this allows you to stop any notification emails, we will still send some critical service emails.

Turning off Mobile Notifications

If you download the Run or lose App you may also receive notifications on your mobile device. These can be disabled in the App settings.

Verification of Requests

Users maintain password-protected accounts with Run or lose. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your Run or lose account.

If we are unable to verify your request, then for your protection, we reserve the right to deny the request.

Compliance with EU Privacy Laws and Data Transfers

Run or lose complies with the General Data Protection Regulation (GDPR). We act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests, and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on notification and users’ consent, which our users may revoke at any time.

Exercising Your Data Rights

Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) regarding data that Run or lose controls as a Data Controller as defined under the GDPR, including:

the right of access to their personal data;
the right to correct or rectify any inaccurate personal data;
the right to restrict or oppose the processing of personal data;
the right to erase or delete their personal data;
the right to personal data portability; and
the right to opt-out of the sale of personal information.

You can exercise rights over your data on Run or lose in the following ways:

accessing, reviewing, modifying, and updating your data in your account settings.
viewing our privacy policy.
deleting a previously-disabled account by e-mailing Run or lose.
opting out of marketing in your account settings.
If you are unable to log into your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to us. We reserve the right to decline your access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.

Execution of the Right to Erasure or Deletion of Personal Data

You have the right to request that we delete or erase your personal data under the GDPR mainly if:

you have withdrawn your consent to the processing of your personal data and the processing of your data is based on your consent.
your personal data is no longer necessary for the purposes for which it was collected or processed.
you have objected to the processing of your personal data.
the personal data have been unlawfully processed.

If there are no legal grounds for refusing erasure or deletion, we are obliged to comply with your request. You can request the erasure or deletion of your personal data by emailing us at info@runorlose.com.

Contacting Us

If you have privacy concerns or questions, you can contact us via email at info@runorlose.com.

Prohibition against Discrimination

We do not discriminate against users who exercise their privacy rights.

Our Data Retention Period

We retain your account information for ten years after your account is last active, unless you delete, or you request us to delete, your account. We may continue to retain some information, even after you delete your account if we are required to do so in order to comply with various laws.

Security

The security of your personal information is important to us and we follow industry standards to protect it.

Children

Run or lose is not directed at children under the age of 13, and children may not create an account or otherwise use Run or lose. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or legal guardian to do so on your behalf). You must be at least 18 years old or have your parent’s or legal guardian’s permission to create a challenge on Run or lose.

Changes

We may unilaterally make changes to this policy at any time to a reasonable extent. We will notify you of any changes to this policy by email, at least 15 days in advance. Continuing to use Run or lose after a change to this policy means you accept the new policy. If you have any questions, please email us.